斯勞伊麗莎白線乘客的車票故障得到修復

1週前
斯勞伊麗莎白線乘客的車票故障得到修復

一家在線鐵路和公共汽車票務公司表示,一個導致一些客戶在使用新的伊麗莎白線時被多收費的問題已經得到糾正。

Trainline說,它已經發現了一些倫敦車站的票價計算方式有問題。

該公司表示,它將與購買高價票的客戶聯繫,"以確保他們不會支付超出他們需要的費用"。

這個問題顯然是由於Trainline網站和應用程序上沒有邦德街這個目的地而引起的。

"該公司告訴英國廣播公司:"我們的技術團隊已經調查並部署了一個修復程序,解決了這個問題。

自11月6日以來,乘客可以乘坐伊麗莎白線從希思羅機場、雷丁機場、阿比伍德機場和申菲爾德機場穿越倫敦,無需換站。


An issue which caused some customers to be overcharged when using the new Elizabeth Line has been corrected, an online rail and bus ticket firm said.

Trainline said it had identified a problem with the way some fares were being calculated into London stations.

The company said it would be contacting customers who bought the higher-priced tickets "to make sure they do not pay more than they need to".

The issue apparently stemmed from the lack of availability of Bond Street as a destination on Trainline's website and app.

"Our tech team have investigated and deployed a fix that has resolved this issue," the firm told the BBC.

Since 6 November, passengers have been able to travel on the Elizabeth Line from Heathrow, Reading, Abbey Wood and Shenfield across London without having to change stations.

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