"They watched it live on TV until at one point the camera panned across from the helicopter and they saw their house ablaze," her son said.
"I put the news back on and there was the helicopter shot of our house. That was at half past four on the Tuesday," he said.
"I've been in the garden trying to retrieve my dad's ashes which are the only thing that have survived the terrible fire, the only thing left of our family," he said.
"At no point are you expected to start your life with absolutely nothing, not a teaspoon, you know nothing at all, so we're all trying to rally around Mum and make sure she has everything."
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