利物浦市議會為能源退稅信件錯誤道歉

2個月前
利物浦市議會為能源退稅信件錯誤道歉

利物浦市議會向不通過直接借記支付的家庭發送了關於如何申請退稅的信件,但信件的收件人是錯誤的。

他向居民保證,"一個人不可能使用這封信中的細節來申請能源退稅,因為我們在付款前會進行多次身份和銀行賬戶檢查"。

一份聲明說。"我們對發生這種情況感到非常抱歉。我們將以最快的速度工作,確保資金儘快存入居民的賬戶"。

地方民主報告處說,從周五開始將發出一封新信,建議銷毀原信,並提醒如何在線申請能源退稅。

5月,據透露,一個錯誤使該委員會的能源賬單增加了1000萬英鎊。6月,一份報告顯示,該委員會未能更新服務合同,造成數百萬英鎊的損失。

本周早些時候,該市市長助理回擊了Levelling Up部長Michael Gove的說法,即 "領導不力 "導致專員在2021年3月被帶入議會管理部分機構。

工黨的保羅-布蘭特說,這種情況並不反映當前的管理,該市市長已經 "迅速採取行動",以解決任何問題。

自由民主黨集團副領導人安德魯-馬金森議員批評了最新的失誤,他說。"似乎沒有一個星期不發生關於利物浦市議會無能的故事"。

"他說:"居民們的時間將被浪費掉,更糟糕的是,這個最新的失誤將進一步拖延掙扎的家庭獲得150英鎊的退款。


Liverpool City Council sent letters about how to claim the rebate to homes who do not pay by direct debit, but they were addressed to the wrong names.

He assured residents that there was "no possibility that a person can claim the energy rebate inappropriately using the details contained in this letter because we undertake several identity and bank account checks before we make a payment".

A statement said: "We are very sorry that this has happened. We will work as fast as we can to ensure that the funds are deposited in resident's accounts as quickly as possible."

A new letter will be sent out from Friday with advice to destroy the original letter and a reminder on how to apply for the energy rebate online, the Local Democracy Reporting Service said.

In May it was revealed an error saw the council's energy bill increase by £10m. In June a report revealed the council failed to renew service contracts to the cost of millions of pounds.

Earlier this week the city's assistant mayor hit back at claims by Levelling Up Secretary Michael Gove that "weak leadership" had led to commissioners being brought in to run parts of the council in March 2021.

Labour's Paul Brant said the situation did not reflect the current administration and the city's mayor had "acted promptly" to resolve any problems.

Liberal Democrat group deputy leader Cllr Andrew Makinson criticised the latest blunder, saying: "Not a week seems to go by without another story about Liverpool City Council incompetence."

"Residents will have had their time wasted, and worse, this latest cock-up will further delay struggling families from getting their £150 rebate," he said.

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